Returns & Refund Policy

Welleaze's Commitment to Your Satisfaction

Here at Welleaze, we are committed to providing you with products that help alleviate back pain and promote spinal alignment. We recommend using our products for a minimum of 14 days before considering a return. If you are not satisfied after 14 days and within our 60-day money-back guarantee, please contact us at hello@welleaze.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, the order may already be in processing. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident in our products and encourage you to try them for at least 14 days to experience the full benefits. If you are still unhappy, you may return the items within 60 days. Shipping fees (if applicable) are not refundable.

To initiate a return, contact our support team through the Contact Us page or email us at hello@welleaze.com. Provide your Order Number or the Name and Email Address used to place the order for faster processing.

Damaged Items

We take care to prevent shipping damage. An item is considered damaged if it has a defect or is physically broken. Damaged packaging with a product in good condition is not considered damage. Report damaged items within 72 hours of delivery by emailing hello@welleaze.com with a clear photo of the damage. Eligible replacements will be provided at no cost. We do not accept returns for items damaged through normal use or misuse.

Shipping and Delivery 

We strive for timely delivery but are not responsible for delays caused by the courier, customs, or other factors. Contact the courier directly for delivery issues. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Ensure the correct shipping address at checkout. If incorrect, notify us within 24 hours. Otherwise, you are not entitled to a resend or a refund.

Policy Changes

We reserve the right to modify this policy at any time. Review the most recent version before purchasing. By purchasing and using Welleaze products, customers accept this policy.